We regularly go to station casinos, usually green valley ranch. I was at Sunset station last night with my girlfriend, Wesley Moreno. It’s okay - I’ll take my money where I am treated with dignity and respect who provide excellent customer service ! Remember YOU are the server who is suppose to be serving customers not arguing. Be empathic, you can explain your policy if you feel that’s your out then move on.ĭon’t stand there to argue your point to a paying customer. I just let FB Manager know I can take my money elsewhere where I don’t encounter an attitude from a server.Īgain, just apologize, but listen to what the customer is saying (especially when I have been given an exception more than one occasion).

I didn’t want more alcohol just more club soda and for whatever reason it’s impossible even tho other Station Casinos take care of their Chairman customers no problem. Spoke to FB female Manager she didn’t have a name tag and she didn’t introduce herself so I don’t know who see was. I literally had to tell her to leave otherwise she would have stood their to continue to argue her point. All she had to do was apologize and say unfortunately I am not able to do “whatever” vs standing their to argue and give attitude about it.Īfter tipping her out she thought I needed change probably because she never gets tipped more than a $1.00. I didn’t get servers name and I don’t recall seeing her name tag. However, if you choose to hardline and not make an exception just apologize and move on. However, that’s what they exactly are guidelines where discretionary exceptions can be made. I understand Casinos, Restaurants, Hotels, etc in general can be inconsistent with their policies and guidelines especially during this time. Extremely short visit 10-15mins had a horrible encounter with cocktail server who wanted to argue and debate.

Station casino henderson